We cannot offer refunds for arrangements that have already been completed, picked up, or delivered to the address provided by the client.

Once an arrangement leaves our care at pickup, proper floral care becomes the responsibility of the recipient. We provide detailed flower-care guidance on our website and are always happy to answer questions by phone, email, or Instagram.

If you have purchased one of our Rare Bloom or specialty arrangements and have questions about care, please reach out. We are happy to guide you.

Because every arrangement is prepared to order, advance notice is strongly recommended.

Classic arrangements: Same-day orders may be accepted when availability allows.
Custom arrangements: Please order at least 2 days in advance.
Large arrangements: We recommend at least 1 week in advance.
Bridal, wedding, and event florals: Please contact us at least 1 month in advance.

Rush orders are considered based on flower availability and our existing schedule. For the fastest response regarding a rush order, we recommend contacting us through Instagram.

We genuinely try to make every request possible, but availability cannot be guaranteed without advance planning.

Same-day ordering is available for select classic designs when our schedule permits.

Orders placed later in the day, especially after 2:00 PM, may be subject to next-day fulfillment or delivery if we are already fully booked.

A requested delivery date or time is not guaranteed simply because it was entered during checkout. If your order is time-sensitive or must arrive on a specific date, please contact us in advance so we can confirm availability.

We always do our best to accommodate our clients, but same-day availability depends on flower inventory, staffing, order volume, and delivery capacity.

For major floral holidays and high-volume dates, we recommend ordering at least one week in advance.

Once we reach our maximum order capacity, online ordering may be temporarily closed.

If the website is sold out, you are welcome to contact us through Instagram regarding any remaining availability. We will always do our best to accommodate additional orders until we are completely sold out.

We are happy to accommodate reasonable changes whenever possible.

Changes to:

• handwritten notes

• ribbon wording

• paper color

• rose color

• decorative details

• recipient information

• delivery instructions

should be requested at least one day in advance.

Changes requested only a few hours before pickup or delivery may not be possible because your arrangement may already be completed.

The earlier you contact us, the more flexibility we have.

Flowers are a natural and seasonal product. Colors, sizes, shapes, tones, and availability can vary throughout the year.

We will always disclose known availability concerns whenever possible. If a requested flower, shade, or variety is unavailable, Florería Phoenix may substitute an appropriate flower of similar style, quality, and value.

When working from an inspiration photo, we will recreate the overall design, color palette, flower varieties, and style as closely as nature allows.

No two flowers grow exactly the same, and each handcrafted arrangement will naturally have its own character.

Our priority is always to preserve the overall look, quality, and intention of the design.

Clients are responsible for providing a complete and accurate delivery address.

If an incorrect address is submitted and the correct location is farther away, the client will be responsible for any additional mileage or delivery fee required to complete the delivery.

Because our delivery pricing is based on distance and location, any difference must be paid before redelivery or rerouting.

We recommend reviewing all delivery information carefully before submitting your order.

If a recipient cannot be reached, our team will attempt to contact the recipient and/or the contact information provided with the order.

Because of Arizona temperatures, we generally do not leave floral arrangements outdoors or exposed to excessive heat unless the client has specifically instructed us to do so or weather conditions are considered safe.

If we are unable to safely complete the delivery, the arrangement may be returned to our studio until further arrangements can be made.

If you would like flowers left at the door, with security, at a front desk, with a neighbor, or in another designated location, please include those instructions in the delivery notes when placing your order.

We can accommodate deliveries to locations such as:

• Hotels

• Restaurants

• Airports

• Offices

• Hospitals

• Event venues

• Resorts

• Gated communities

• Special planned surprises

Some locations may require additional coordination, parking, access, waiting time, or delivery fees.

Please provide as much information as possible when ordering so we can plan your delivery properly.

Pickup orders are prepared around the scheduled pickup time provided.

Because floral work is time-sensitive, we ask clients to coordinate pickup carefully.

If you arrive significantly later than your scheduled pickup time and the studio is already closed, your order may be subject to next-day pickup.

Completed arrangements are nonrefundable due to late arrival, missed pickup, or failure to collect an order.

If you would like text-message updates regarding your delivery, please let us know.

We are happy to provide delivery updates when requested and encourage clients to provide accurate contact information in case our team needs assistance completing a delivery.

Communication makes everything easier.

If you are unsure about availability, timing, delivery, customization, flower care, or a change to your order, please reach out before your scheduled date.

Phone/Text: (602) 526-6380
Email: contact@floreriaphoenix.com
Instagram: @floreriaphoenix

Our team is happy to assist and will always do our best to find a solution when possible.