Terms of service

OVERVIEW

This website is operated by Florería Phoenix. Throughout the site, the terms “we,” “us,” and “our” refer to Florería Phoenix. Florería Phoenix offers this website, including the information, products, services, ordering tools, and features available through this site, subject to your acceptance of the terms, conditions, policies, and notices stated here.

By visiting our website, placing an order, submitting payment, requesting a custom arrangement, or otherwise using our services, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), together with any additional policies referenced on our website, including our Order Policy, Delivery Information, Flower Care, Privacy Policy, and other applicable policies.

These Terms apply to all users of the website, including browsers, customers, recipients, account holders, and anyone purchasing or using our products or services.

Please read these Terms carefully before accessing or using our website. By accessing the site or purchasing from Florería Phoenix, you agree to these Terms. If you do not agree with these Terms, please do not use our website or place an order.

We reserve the right to update, modify, or replace any portion of these Terms by posting updated information on our website. Your continued use of the website or our services after changes are posted constitutes acceptance of those changes to the extent permitted by law.

Our website and online storefront are hosted through Squarespace and may use third-party payment, delivery, communication, and technology providers to support our services.

SECTION 1 - ONLINE STORE TERMS

By using this website or placing an order, you represent that you have the legal authority to complete the purchase and provide the information submitted with the order.

You may not use our website, products, services, branding, or content for any illegal or unauthorized purpose.

You may not transmit viruses, malicious code, or other material intended to interfere with the operation or security of our website.

A violation of these Terms may result in cancellation of an order, refusal of service, or termination of access to our services where appropriate.

SECTION 2 - GENERAL CONDITIONS

Florería Phoenix reserves the right to refuse or limit service when reasonably necessary, including because of availability, safety concerns, suspected fraud, abusive behavior, nonpayment, incorrect information, or circumstances that prevent us from properly completing an order.

You may not reproduce, duplicate, copy, sell, resell, distribute, or commercially exploit any portion of our website, original photography, written content, product descriptions, branding, graphics, floral design materials, or other proprietary content without prior written permission from Florería Phoenix.

Section headings are provided for convenience and do not limit the meaning of these Terms.

SECTION 3 - FLORAL PRODUCTS & NATURAL VARIATION

All Florería Phoenix arrangements are handcrafted using fresh, natural, and perishable floral materials.

Flowers naturally vary in size, shape, color, tone, bloom stage, texture, and appearance. No two arrangements will be completely identical.

Product photographs, social media photographs, and inspiration images are intended to represent the overall design, palette, and style of an arrangement. Exact duplication cannot be guaranteed because flowers are natural products.

When recreating an inspiration photo, Florería Phoenix will make reasonable efforts to preserve the intended aesthetic, flower varieties, color palette, value, and overall presentation.

SECTION 4 - FLOWER AVAILABILITY & SUBSTITUTIONS

Flowers, greenery, wrapping materials, decorative pieces, and specialty products are subject to seasonal and market availability.

In the rare event that a requested flower variety, color, or design element becomes unavailable, Florería Phoenix may substitute an appropriate alternative of similar quality, value, style, or color.

Whenever we are aware of an availability issue at the time of booking, we will make reasonable efforts to disclose it before the arrangement is completed.

Substitutions are selected thoughtfully by our floral designer with the goal of maintaining the overall appearance and intention of the original design.

Because floral inventory changes regularly, availability shown or discussed at one time does not guarantee continued availability until an order has been confirmed and the required payment has been received.

SECTION 5 - ALLERGIES, SENSITIVITIES & FLOWER PREFERENCES

Flowers, foliage, pollen, fragrances, floral preservatives, dyes, adhesives, floral foam, decorative materials, and other components used in floral design may cause allergic reactions or sensitivities in some individuals.

Customers are responsible for notifying Florería Phoenix before preparation begins of any known allergies or sensitivities affecting the purchaser, recipient, or other person expected to handle the arrangement.

Flower varieties and materials selected or requested by a customer are chosen at the customer’s discretion.

Florería Phoenix will make reasonable efforts to accommodate allergies or sensitivities disclosed in advance; however, because flowers and materials are handled within a shared floral environment, we cannot guarantee that any arrangement will be completely allergen-free or free from cross-contact.

Customers with serious allergy concerns should contact Florería Phoenix before ordering so we can determine whether the requested arrangement can reasonably be accommodated.

SECTION 6 - PET & CHILD SAFETY

Certain flowers, plants, greenery, floral preservatives, packaging materials, decorative accessories, and floral products may be harmful if ingested or improperly handled by pets or children.

Customers and recipients are responsible for keeping floral arrangements and related materials away from pets and children when appropriate.

If pet safety or another special concern is important to your order, please contact Florería Phoenix before purchasing so we can discuss available flower options.

Unless specifically confirmed by Florería Phoenix, an arrangement should not be assumed to be pet-safe, child-safe, or allergen-free.

SECTION 7 - PRICES & PRODUCT AVAILABILITY

Prices for our arrangements, services, delivery, upgrades, and add-ons may change without notice.

We reserve the right to modify, discontinue, limit, or temporarily remove any product or service based on flower availability, seasonality, scheduling capacity, holidays, supply costs, or other business needs.

Product colors displayed online may appear differently depending on lighting, photography, screen settings, and the natural characteristics of the flowers.

We reserve the right to limit quantities or availability when order volume exceeds our ability to maintain Florería Phoenix quality standards.

SECTION 8 - PAYMENTS & NONREFUNDABLE DEPOSITS

A 50% nonrefundable deposit may be required to reserve qualifying pickup, custom, specialty, large, bridal, or event orders.

The deposit reserves time on our schedule and may be used toward flowers, materials, preparation, sourcing, labor, and other costs associated with the order.

Delivery orders may be required to be paid in full before delivery.

An order is not considered fully secured until the required payment or deposit has been successfully received.

If a duplicate payment is made in error, please contact Florería Phoenix. Verified duplicate charges will be reviewed and corrected.

SECTION 9 - CANCELLATIONS & REFUNDS

Because floral arrangements are custom, perishable products, Florería Phoenix does not offer refunds for arrangements that have already been completed, picked up, or successfully delivered.

The initial 50% deposit is nonrefundable.

If an order has been paid in full and the flowers have not yet been ordered, purchased, prepared, or customized, the remaining portion of the payment may be eligible for refund depending on the timing and circumstances of the cancellation.

Once flowers have been ordered or purchased specifically for the arrangement, the order becomes fully nonrefundable.

Custom orders, specialty flower orders, completed arrangements, picked-up arrangements, and delivered arrangements are nonrefundable.

Refund eligibility, when applicable, is determined based on the preparation status of the order and the materials already committed to it.

SECTION 10 - SAME-DAY, CUSTOM, LARGE & EVENT ORDERS

Same-day orders may be accepted for select Classic arrangements when flower inventory and our schedule allow.

Same-day availability is not guaranteed.

Custom arrangements should generally be ordered at least two days in advance.

Large or specialty arrangements should generally be ordered at least one week in advance.

Bridal, wedding, and event florals should generally be requested at least one month in advance.

Holiday orders are strongly encouraged at least one week in advance.

Orders placed later in the day, particularly after 2:00 PM, may be subject to next-day fulfillment when Florería Phoenix has reached its capacity for the day.

During high-volume holidays or sold-out periods, online ordering may be temporarily unavailable.

Rush requests are welcome when availability allows. For time-sensitive requests, customers are encouraged to contact Florería Phoenix by Instagram, phone, or email before ordering.

SECTION 11 - ORDER CHANGES

Florería Phoenix will make reasonable efforts to accommodate order changes when sufficient notice is provided.

Changes involving ribbon wording, handwritten notes, flower colors, wrapping colors, recipient information, or other design details should generally be requested at least one day before the scheduled order date.

Changes requested only a few hours before pickup or delivery may not be possible because the arrangement may already be in production or completed.

Changes that increase the cost of flowers, materials, customization, or delivery may require additional payment before the request can be completed.

The earlier a customer communicates a requested change, the greater our ability to accommodate it.

SECTION 12 - DELIVERY TERMS

Customers are responsible for providing complete and accurate delivery information, including the recipient’s name, phone number, address, apartment or suite number, gate code, business information, and any necessary delivery instructions.

Delivery fees are based on location, distance, access requirements, and applicable service areas.

If a customer provides an incorrect address and the corrected destination requires additional mileage or a higher delivery fee, the customer is responsible for paying the difference before the delivery can be rerouted or attempted again.

Orders successfully delivered to the address supplied by the customer are considered fulfilled.

Delivery times are requests unless specifically confirmed by Florería Phoenix.

Same-day delivery and exact arrival times are not guaranteed unless specifically arranged and confirmed.

Customers requiring a specific delivery window should contact us in advance or select Timed Delivery when available.

SECTION 13 - RECIPIENT UNAVAILABLE & ARIZONA HEAT

If a recipient is unavailable, we will make reasonable efforts to contact the recipient, purchaser, or another contact provided with the order.

Because Arizona temperatures may quickly damage fresh flowers, Florería Phoenix generally does not leave arrangements outdoors unattended in excessive heat.

If safe delivery cannot be completed, the arrangement may be returned to our studio until another arrangement can be made.

Additional delivery fees may apply when another delivery attempt is required.

Customers who specifically want an arrangement left at a door, front desk, security station, neighbor’s residence, or another designated location should include those instructions when placing the order.

When a customer expressly requests that flowers be left unattended, the customer accepts responsibility for the arrangement after it has been left at the requested location, subject to applicable law.

SECTION 14 - SPECIAL DELIVERY LOCATIONS

Florería Phoenix may accommodate deliveries to hotels, restaurants, airports, hospitals, offices, resorts, event venues, gated communities, workplaces, and other special locations.

Certain destinations may require additional coordination, parking, waiting time, security clearance, venue access, setup, or delivery planning.

Additional fees may apply when the delivery requires services beyond a standard residential delivery.

Customers are responsible for providing accurate reservation names, room information, business details, event information, contact persons, and other information necessary to complete the delivery.

SECTION 15 - PICKUP ORDERS & FLORAL CARE

Customers are responsible for arriving within their scheduled pickup window.

If a customer arrives significantly late and Florería Phoenix is already closed or unavailable, the order may be subject to next-day pickup.

Completed arrangements are nonrefundable because of late arrival, missed pickup, or failure to collect an order.

Once an arrangement has been picked up, the customer assumes responsibility for its transportation, temperature, water, handling, storage, and ongoing floral care.

Fresh flowers have different natural lifespans. Flower longevity may be affected by weather, transportation, water quality, temperature, sunlight, handling, and aftercare.

Customers are encouraged to review our Flower Care page for proper care instructions.

If you have questions regarding Rare Bloom arrangements, specialty flowers, or the care of your bouquet, Florería Phoenix is happy to assist by phone, email, or Instagram.

SECTION 16 - STORE CREDIT & RESCHEDULING

When sufficient advance notice is provided, Florería Phoenix may allow an order to be rescheduled or converted to store credit at our discretion.

Rescheduling or store credit is generally considered only when flowers, including specialty or Rare Bloom varieties, have not yet been purchased or ordered and sufficient planning time remains.

Because each situation is different, customers should contact us as soon as possible when plans change.

Our goal is to remain flexible whenever the circumstances reasonably allow.

SECTION 17 - BILLING & CUSTOMER INFORMATION

Customers agree to provide current, complete, and accurate purchase, billing, recipient, and contact information when placing an order.

We may contact the customer when order information is missing, inconsistent, incorrect, or requires clarification.

Florería Phoenix reserves the right to delay, limit, refuse, or cancel an order when payment cannot be verified, necessary information is unavailable, flower inventory is insufficient, or circumstances prevent the arrangement from being completed as ordered.

SECTION 18 - WEBSITE ERRORS & THIRD-PARTY SERVICES

Occasionally, information on our website may contain typographical errors, pricing errors, inaccurate availability, incorrect delivery calculations, outdated information, or other unintended errors.

Florería Phoenix reserves the right to correct errors, update information, or contact a customer to resolve an affected order.

Our website may use third-party services for payment processing, website hosting, delivery, communication, mapping, scheduling, analytics, or other business functions.

Use of third-party services may also be subject to the terms and privacy practices of those providers.

Florería Phoenix is not responsible for third-party websites or services that are outside our reasonable control.

SECTION 19 - INTELLECTUAL PROPERTY, LIABILITY & GOVERNING LAW

All original Florería Phoenix branding, logos, photographs, written content, product descriptions, graphics, website materials, and other original creative content remain the property of Florería Phoenix unless otherwise stated.

Such content may not be reproduced, copied, sold, distributed, or commercially used without prior written permission.

To the fullest extent permitted by applicable law, Florería Phoenix is not responsible for indirect, incidental, or consequential losses resulting from circumstances outside our reasonable control, including traffic, road closures, weather, venue restrictions, recipient unavailability, inaccurate customer-provided information, customer-authorized outdoor delivery, natural flower variation, or failure to follow appropriate floral-care instructions.

Nothing in these Terms is intended to waive or limit any right or remedy that cannot legally be waived or limited.

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

These Terms and any applicable agreements for Florería Phoenix services shall be governed by the laws of the State of Arizona, except where applicable law requires otherwise.

Florería Phoenix reserves the right to update these Terms from time to time. The most current version will be available on this website.

SECTION 20 - CONTACT INFORMATION

Questions regarding these Terms of Service, an order, delivery, flower availability, or our policies may be directed to:

Florería Phoenix
Phoenix, Arizona

Email: contact@floreriaphoenix.com
Phone/Text: (602) 526-6380
Instagram: @floreriaphoenix

Made to remember.